When will I be required to enter my secret question and answer?

The first time you login to your Dynadot account, we ask you to set up a secret question and answer. This is a part of our account security.

You will be asked to enter your secret answer if you forget Security PIN or lose your cellphone and cannot access either your SMS Authentication code or Google Authentication token code.

As of July, 2026, our secret question and answer system has been updated to simplify things. You can now choose 3 secret questions from a list of 10 options after unlocking your account. Secret questions can only be changed once every 30 days.

Please note that if you forget your secret answer, you may be required to submit identification.