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Trying to reset my password, and keep getting the message:

Please make sure that you are accessing the full, correct URL from the email and that you are using the same browser session in which you started the password reset. Click here to resend the confirmation email.

Of course, I am in the same session - what am I doing wrong?

Are you submitting the correct username?  You would need to enter your cPanel username instead of your Dynadot username, which is different for most people.


Also, we would need to know which email address you are checking.  Feel free to send an email to [email protected] so your details remain private.


 [This post has been edited by dynadot_staff on Jun 20, 2012 4:02pm.]

I have this problem as well, please help me with this.

Username: citius for cpanel

I am having this problem too.
username: JasonL94

Looks like this was resolved over online chat.  :-)
Please feel free to contact us again if we can be of any further assistance.