Forum

A place for Dynadot and community experts alike to ask questions, share ideas, and more.

ForumWeb Hosting

Cannot log in to cpanel

Posted By b_b_oita_jp

3/28/2016 13:53

Hi,
My website has been compromised some time ago and now I finally got down to clean the mess.
I would like to log in to my cpanel but I can't. I get the response that the login name is invalid (don't know the actual english phrase used because it's localised).

Could you help?
Best regards,
Bartosz

Reply QuoteLike

Posted By teamdynadot

3/31/2016 03:02

May I know the domain name please?

Reply QuoteLike

Posted By teamdynadot

3/31/2016 03:03

May I know the domain name please?

Reply QuoteLike

Posted By b_b_oita_jp

4/7/2016 13:55

Hi, sorry for the delay...

mypixelplant.com

Reply QuoteLike

Posted By teamdynadot

4/7/2016 15:56

Is that what you're entering as the username for your cPanel account? If so, that is incorrect. You can retrieve your cPanel username by following the instructions below:

Reply QuoteLike

Posted By b_b_oita_jp

4/8/2016 00:14

Yes, it is the correct user name. But if you cannot see anything locked/blocked/disabled on your side then I guess it must be a password issue. I'll try to reset it.

Reply QuoteLike

Posted By teamdynadot

4/8/2016 11:01

Okay, excellent. You can also email us with the IP address you're working from so we can check cPanel's firewall for any blocks.

Reply QuoteLike