Forum

A place for Dynadot and community experts alike to ask questions, share ideas, and more.

ForumWeb Hosting

Can't transfer domain

Posted By v_p_longueuil_ca_1

4/18/2014 10:40

Hi,
for the second time now I am trying to transfer my domain, the first time, it didn't work (the other place didn't get it),

and when this time I can't seem to ask for the domain transfer at all,

My info are up to date,
My account is unlocked
I have my Auth Code ready

And I still get the error 'Sorry, we cannot transfer your domain: (empty reason)'

could someone help? thanks!

Reply QuoteLike

Posted By teamdynadot

4/21/2014 16:04

You generally only get that error message when you're trying to submit a transfer for a domain that is already registered at Dynadot. Are you just trying to push the domain to a new account? In that case, you wouldn't need an authorization code and you wouldn't use the regular transfer page.

How do I initiate a change ownership request if I am the current owner (domain push)?

There are a few things you need to do before you start your change ownership request (domain push) order.

Ask the recipient of the domain(s) to create a free Dynadot account if they do not already have one.
Once the recipient has created a Dynadot account, ask for their Push Username. (NOTE: The Push Username name is not necessarily the same as your Dynadot username). This is needed to move or "push" the domain into their account.
Make sure your domain is not about to expire. After you submit the domain push order, the recipient must accept the move before the domain expires. Otherwise, the domain must be renewed before it can be moved.
Before you start the domain push, you will need to unlock the domain(s) you want to push.

Once you've unlocked your domain(s) and have the recipient's push username, you can start the change ownership (domain push) order using the following steps:

Sign in to your Dynadot account.
Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down.
Make sure the domain is unlocked
Check the box next to the domain name(s) you want to move and select "Change Account" from the "Action" drop-down menu.
Enter the Recipient Push Username" in the "Domain Change Account (Push)" pop-up window. Check "Keep current DNS settings" if you wish to retain the domain's current DNS settings.
Click on the "Push Domains" button.
Hover over your shopping cart and click "View Cart" button, then follow the "Checkout" to "Submit Order".

You have done all your steps! An email will be sent to the recipient of the domain(s) asking them to confirm the move. Once the recipient accepts the move, the domain(s) will automatically be moved from your account to the recipient's account. The push request will expire in about a week if no response.

NOTE:

To do a bulk domain push, simply check off all the domains you would like to push and then follow the same steps above.
Custom DNS settings do not carry over when a domain is moved between Dynadot accounts, unless the option "Keep current DNS settings" is checked.
Please note that we'll be sending the Forum Name and Organization / Name to the recipient account.

From Help Section: Domains > Domain Owner Changes > How do I initiate a change ownership ...

Reply QuoteLike