I cannot login to dynadot cpanel from my account page.
I am also having mailbox access failures across multiple domains.
I am very concerned - I can't get access to my cpanel account to verify my domains are active or get access to my emails.
There are also no announcements telling me that there are any problems with dynadots network or servers.
WHAT IS GOING ON AT DYNADOT??????
I must admit I am not filled with confidence that it takes my Host until the next morning to know that clients have access problems.
What contingency arrangements do you have in place?
Does your server not send an SMS message advising the on duty server support admin that there is a problem and someone has to fix it?
I was about to scale up my deployment of domains to dynadot and my confidence in the reliability and responsiveness of your support has taken a major knock.
Guys although you have apologised that doesn't explain why no one was on duty until normal business hours?
Are you saying that Dynadot only has 12 hour a day support and that for 12 hours every day we are on our own?
If you find yourself unable to access both your domains and your cPanel account, there may well be a block on your IP address. Please contact us with your IP address so we can help. If you do not know this address, please visit the site below:
[url]http://whatismyipaddress.com/[/url]
@dalriada:
Our Apple server went down in the night. Sites were up but cPanel was not. We repaired the server first thing this morning. We do apologize for the trouble.
I am very disappointed with the service. I have not been able to log into my cpanel for 3 days now. I contacted support on Thursday via email & phone. I emailed them with my ip address late Thursday afternoon west coast time and when I checked my email on Friday morning there was no reply. I sent another email and here it is Saturday morning 3-1-14 and no reply. I am starting a new business and I understand that technical difficulties happen however, if I am not receiving support to resolve my issues this is not going to look good for my new business. I expect that I should receive credit on my account due to the time I am not able to use my email, log on to cpanel and especially for the lack of service. I started to use this company because a friend of mine recommended it. At this time I really regret that I did not use Go Daddy!
Looks like you sorted everything out. If you come across any other questions or concerns, please feel free to jump on our online chat or give us a call on our toll free number (1-866-262-3399).
We are able to offer support between the hours of 9am and 6pm Pacific Time. We hope to be able to increase this in the future.
[url]http://www.dynadot.com/community/about/contact.html[/url]
I am very sorry to hear that you feel that way. Your IP was continuously blocked by the server firewall for failed IMAP logins. There really is no way to prevent this other than entering in the correct login info.
As for staff response, we have replied to all emails we received from you, unblocked your IP address several times, created email boxes in your account, entered in the needed MX records and done all we can to assist you. I myself have spoken to you on the phone several times.
If there is anything else we can do assist, please let us know.
new to this...what's going on? Can't get to cpanel, rejected password reset code sent to me by email- now eveyrthing's down. My iOS app is down!! Please help dynadot staff - in trouble here.
CPANEL Login not available and Domain emails not accessing - what is going on at dynadot???